Free and secure shipping
Buy any item and we will ship it to you for free anywhere in the world. We offer fast and free shipping, as well as insurance to all of our destinations, except for our small diamond mêlée service for which free delivery will depend on the amount of the order . All items are securely packaged and fully insured during its transportation to your home or office.
Items shown on www.woodeex.com can be purchased at our showroom and delivered directly to your home.
Shipping Methods
International orders are shipped via FedEx or others secure carriers. Order status and tracking information will be provided to you.
Note: We will only ship your order after it has been thoroughly checked for quality. Diamonds are shipped immediately after being inspected. Shipping time, for loose diamonds only, is usually between 3 to 7 days. The Jewelry will be shipped according to the production with a standard delivery time of 15 working days. However, delivery times may be subject to unforeseen circumstances, such as customs delays.
For your protection, Woodeex will always:
- Insure and register all items for their full value.
- Use FedEx or other secure carriers for all orders, to deliver packages in the fastest and safest manner.
- Require all deliveries to be made to a physical business or home address. Delivery to P.O. Boxes is forbidden.
- Require a signature for the package.
- Allow you to choose another delivery address.
In addition, your package may also be picked up at one of our carrier's branches.
We suggest that all credit card orders be shipped to a valid address on your credit card, though other addresses can be accepted.
Taxes and Duties
The prices displayed on Woodeex are VAT excluded.
For orders being shipped to Israel, VAT will be added at the checkout.
For orders from France, prices exclude VAT, including after the order has been placed. However, you can pay VAT and customs duties directly on Woodeex by contacting us by email or WhatsApp.
For US orders, there are no VAT, tax or custom fees. The prices displayed on Woodeex are the net prices you will pay. So you won’t have to pay for anything additional upon arrival.
When you order for delivery to other countries or regions, the payment of taxes and duties, if applicable, will be collected prior to delivery by FedEx, DHL or the custom offices that will contact you once your package arrives in country.
You can also check with us for an estimate of these charges based on your shipping location.
