General Enquiries
Top 4 FAQs
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 3-7 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).
Can i buy a diamond or a setting separately?
Can i buy a diamond or a setting separately?
Yes, you can buy the diamond and the setting separately. You can also buy just the diamond without the setting, but not to buy just the setting. We do not sell or create settings unless the customer is also purchasing a center stone from Woodeex.
We are first and foremost a diamond marketplace, and diamonds are our core business. However, the setting remains an option.
Why are your prices so attractive?
Why are your prices so attractive?
No middleman, no mark-ups. Woodeex enables consumers to buy their diamonds directly from the source.
Our disruptive business model allows buying at the most upstream of the value chain of the global diamond industry.
The absence of intermediaries constitutes the guaranties to benefit from the lowest prices in the market.
Do i pay taxes and custom fees to Woodeex or to the carrier?
Do i pay taxes and custom fees to Woodeex or to the carrier?
For orders being shipped to France and Israel, all duties and taxes have been included in the final price. For US Orders, there are no VAT, tax or custom fees. The prices displayed on Woodeex are the net prices you will pay. So you won’t have to pay for anything additional upon arrival.
When you order for delivery to other countries or regions, the payment of taxes and duties, if applicable, will be collected prior to delivery by FedEx, DHL or the custom offices that will contact you once your package arrives in country.
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