How can we help you

Woodeex is a diamond marketplace. Rather than operating like a traditional jewelry store, we connect customers directly with trusted professional diamond dealers while also offering a carefully curated collection of fine jewelry. Our expertise lies first and foremost in diamonds.

Woodeex's mission is to make diamond buying more transparent, more accessible, and better value. By giving consumers direct access to trusted professional diamond dealers, we eliminate unnecessary intermediaries and help customers purchase with confidence through expert guidance, education, and complete transparency.

Traditional jewelry stores typically purchase diamonds through several intermediaries before offering them to customers. Woodeex gives you direct access to trusted professional diamond dealers, providing greater transparency, a wider selection, expert guidance, and outstanding value.

Woodeex combines the expertise of professional diamond dealers with the convenience of online shopping. Our marketplace offers direct access to certified diamonds, transparent information, expert guidance, and a carefully selected jewelry collection, creating a buying experience designed around trust and education.

Woodeex operates primarily online, allowing us to reduce overhead costs and focus on what matters most: offering exceptional diamonds, fine jewelry, expert guidance, and competitive prices. In some cases, private appointments may be arranged upon request.

Responsible sourcing and transparency are at the heart of everything we do.

All our diamond partners comply with strict industry standards regarding ethics, traceability, and responsible sourcing. By working directly with trusted professional diamond dealers, Woodeex provides customers with greater transparency about where their diamonds come from and how they reach them.

Woodeex's founder is himself a diamond dealer, and a member of the two main diamond exchanges.

The Woodeex marketplace is trusted by the professional diamond trade and the world diamond organizations.

Woodeex is the online diamond expert, and not an online jeweller. We are the first online diamond exchange to bring together diamond dealers from the world's four leading diamond exchanges, who make their stocks available to you.

Our concept is to simplify the purchase of a diamond through our various services (the leading diamond dealers, the best market prices, diamond expert customer service, online guides and advices, and smart tools).

Woodeex is not a traditional jewelry retailer.

We are the first online marketplace giving consumers direct access to trusted professional diamond dealers from the world's leading diamond exchanges. Combined with expert guidance, transparent pricing, and an extensive selection of certified diamonds and fine jewelry, Woodeex offers a completely different way to buy diamonds.

Traditional jewelry stores typically purchase diamonds through several intermediaries before offering them to customers. Woodeex gives you direct access to trusted professional diamond dealers, providing greater transparency, a wider selection, expert guidance, and outstanding value.

Woodeex combines the expertise of professional diamond dealers with the convenience of online shopping. Our marketplace offers direct access to certified diamonds, transparent information, expert guidance, and a carefully selected jewelry collection, creating a buying experience designed around trust and education.

Woodeex was founded by a third-generation diamond dealer with years of experience in the international diamond industry. The vision behind Woodeex is to make the professional diamond market accessible to everyone through greater transparency, expert guidance, and direct access to trusted diamond dealers.

Woodeex diamonds are supplied directly by trusted professional diamond dealers based in the world's leading diamond exchanges, including Antwerp, Mumbai, Ramat Gan, and New York.

These diamonds are sourced through the professional diamond market before being carefully selected and made available on Woodeex, ensuring exceptional transparency, authenticity, and value.

Yes. You may purchase a loose diamond on its own or a diamond together with a setting.

However, we do not sell settings separately, as every setting is designed to be paired with a center diamond purchased through Woodeex.

Every loose diamond is accompanied by an independent grading report issued by a leading gemological laboratory such as GIA, IGI, or HRD.

Most certified diamonds are also laser inscribed with their report number on the girdle, allowing the diamond to be matched to its certificate and providing an additional level of verification.

Our certified melee diamonds can be used to create a wide variety of fine jewelry, including wedding bands, tennis bracelets, earrings, pendants, eternity rings, and many other custom designs.

They are available in several popular diamond shapes, allowing you to create a piece that perfectly matches your style.

New diamonds are added to Woodeex every day.

Our inventory is constantly updated, giving you access to one of the largest selections of certified diamonds available online.

Most diamonds available on Woodeex include high-definition photos and 360° videos, allowing you to examine the diamond before making your decision.

When additional images or information are available, our team will be happy to assist you.

Absolutely.

If you can't find the perfect diamond on our website, simply contact us with your preferences. Thanks to our network of professional diamond dealers, we may be able to source additional diamonds that are not yet listed online.

Many of our settings can be customized to accommodate a different diamond shape.

Please contact our team to discuss your project, and we'll let you know which customization options are available.

Yes.

Every loose diamond sold by Woodeex is accompanied by an independent grading report issued by a recognized gemological laboratory such as GIA, IGI, or HRD.

All diamond sellers on Woodeex are carefully selected professional diamond dealers and members of the world's leading diamond exchanges.

Each partner undergoes a rigorous selection process to ensure high standards of professionalism, reliability, and ethical sourcing.

Yes.

Many Woodeex jewelry designs are available with either natural or lab-grown diamonds. The available options are displayed on each product page

Yes.

Lab-grown diamonds are real diamonds. They have the same chemical composition, crystal structure, hardness, and optical properties as natural diamonds.

The main difference is their origin: natural diamonds are formed underground over billions of years, while lab-grown diamonds are created in specialized laboratories

Yes.

Woodeex offers both natural and lab-grown diamonds, allowing you to choose the option that best matches your preferences, values, and budget.

All our diamonds are carefully selected and come with an independent grading report from a recognized gemological laboratory whenever applicable.

Natural and lab-grown diamonds each offer different advantages.

Natural diamonds are formed by nature over billions of years, while lab-grown diamonds are created using advanced technology and have the same chemical, physical, and optical properties.

The right choice depends on your personal preferences, priorities, and budget. Our experts are happy to help you compare both options

Absolutely.

Whether you're considering a natural or a lab-grown diamond, our team can explain the differences and help you select the option that best matches your expectations, style, and budget

Most diamonds certified by GIA, IGI, and HRD feature a laser inscription on the girdle displaying the report number.

This inscription allows you to verify that your diamond matches its grading certificate.

Yes.

Our diamond partners comply with the Kimberley Process and the industry's System of Warranties to ensure that the diamonds they supply come from legitimate sources.

Beyond these industry standards, Woodeex is committed to greater transparency by working directly with trusted professional diamond dealers and providing customers with more visibility into the diamond supply chain.

Even diamonds with very similar characteristics may have different prices.

Pricing depends on several factors, including market conditions, supplier acquisition costs, availability, and demand. Through our marketplace, we continuously compare offers from trusted professional diamond dealers to provide you with the best possible value.

Woodeex offers access to one of the largest online selections of certified diamonds, with new diamonds added every day through our network of trusted professional diamond dealers.

Most diamonds displayed on Woodeex are available at the time they are listed. Because the professional diamond market moves quickly, availability may occasionally change before an order is completed. If a diamond becomes unavailable, our experts will immediately help you find the closest possible alternative.

Absolutely.

Whether you're buying an engagement ring, investing in a loose diamond, or simply looking for expert advice, our team is here to help you compare options and choose the diamond that best matches your preferences and budget.

We ship to most countries worldwide, including Europe, the United States, the United Kingdom, Canada, Australia, Asia, and many other destinations.

If you're unsure whether we ship to your country, please contact us and we'll be happy to assist you.

Yes, free worldwide shipping applies to jewelry and most loose diamonds.

However, loose melee diamonds (small, non-certified diamonds under 0.30 carats) are excluded from this offer due to their very low individual value. These diamonds can still be purchased individually, but standard shipping charges will apply unless the order qualifies under another shipping promotion.

Any applicable taxes, duties, or import fees are not included and remain the responsibility of the customer unless otherwise stated.

Prices displayed on Woodeex are generally shown excluding local taxes and import duties, unless stated otherwise.

If taxes or customs duties apply in your country, they are usually collected by the shipping carrier (such as FedEx, DHL, or UPS) before delivery.

Taxes and Duties

The prices displayed on Woodeex are VAT excluded including after the order has been placed. The payment of taxes and duties, if applicable, will be collected prior to delivery by FedEx, UPS or DHL that will contact you once your package arrives in country.

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For orders shipped to Israel, VAT is included.

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Orders shipped to the United States may be subject to import duties. Based on current regulations, these charges are generally around 10% of the declared value, but may vary depending on the product and applicable customs regulations at the time of import. All import duties and taxes are the responsibility of the recipient.

Orders are shipped using trusted international carriers such as FedEx, DHL, or UPS, depending on the destination.

All shipments are fully insured and require a signature upon delivery for maximum security.

Loose diamonds are typically inspected by our gemologists before shipment, which usually takes 2 to 7 business days.

Fine jewelry is generally shipped within 7 to 14 business days, depending on the production schedule.

Delivery times may vary depending on customs clearance and your destination country.

Yes.

Woodeex ships to most countries worldwide, including North America, Europe, the United
Kingdom, Australia, Asia, and many other destinations.

If you're unsure whether we ship to your country, please contact us and we'll be
happy to assist you

Once your order has been
shipped, you will receive an email containing your tracking number and a link
to the carrier’s website.

Please check the tracking
information for the latest delivery update. If your order appears delayed, the
tracking link is not updating, or the parcel is marked as delivered but has not
been received, please contact our customer service team with your order number

If your tracking link is
not working, please allow a few hours after shipment, as tracking information
may take some time to appear.

If the issue persists, please
contact our customer service team with your order number, and we'll be happy to
assist you and provide you with the latest shipping information

Following payment, loose diamonds undergo a thorough inspection by our gemologists, which typically takes 2-7 business days before shipment. For all other jewelry, the shipping timeframe ranges from 7 to 14 business days, depending on the production schedule for the specific item.

Delivery times may be subject to unforeseen circumstances, such as customs delays.

Possibly.

Depending on the item and your requested delivery date, we may be able to expedite your order. Please contact us before placing your order, and we'll do our best to accommodate your request.

Yes.

Every shipment is fully insured while in transit and requires a signature upon delivery to ensure your order arrives safely.

Indeed, a signature is required to ensure secure delivery of your jewel.

No.

Because every shipment requires a signature upon delivery, we are unable to ship to PO Box addresses.

Yes.

As soon as your order is shipped, you'll receive an email containing your tracking number and a link to follow your shipment online.

If you experience any issue with your delivery, our customer service team will be happy to assist you.

Yes.

Every order is fully insured while in transit until it has been delivered and signed for by the recipient.

For certain orders, we may be able to arrange delivery for a specific date. Please contact us before placing your order, and we'll do our best to accommodate your request.

Yes. Our secure online checkout allows you to purchase loose diamonds, fine jewelry, and gift cards directly through the Woodeex website.

Our team is available to assist you by email, WhatsApp, or phone. We can answer your questions, help you choose the right product, and guide you through the ordering process.

Please contact us as soon as possible if you wish to change or cancel your order.

We will do our best to accommodate your request, but changes or cancellations may no longer be possible once a diamond has been secured or production has begun.

Please contact us within 24 hours of placing your order if you wish to cancel it.

Once production has begun, custom-made, personalized, or engraved jewelry cannot be cancelled or returned.

Please contact our customer service team with the order number included in your confirmation email. We will provide you with the latest available update on your order.

You will receive an order confirmation by email after your purchase has been successfully completed.

If you do not receive it, please check your spam folder or contact our customer service team with the name and email address used for the order

Once your order has been confirmed, our team verifies the product details and begins the preparation process.

Loose diamonds are inspected before shipment, while jewelry may require production, setting, and quality control. You will receive an update when your order is ready to be shipped

Please contact our team with the reference of the diamond you are interested in. Depending on its location and availability, we will let you know which viewing or consultation options can be arranged.

Most diamonds also include high-definition images and 360° videos that can be viewed directly on the product page.

Yes. We understand that diamonds and jewelry are often purchased for surprise occasions such as engagements, anniversaries, and special celebrations.

Our external packaging is discreet and does not display Woodeex branding. Please contact us before shipment if you have any additional requirements.

A complimentary insurance appraisal is provided with eligible loose diamonds and custom-made jewelry orders over $1,000.

Please contact us before ordering if you would like to confirm whether your purchase qualifies.